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Privacy Policy

Introduction

Welcome to DietsUK. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, process, store, and protect your personal information when you visit our website, www.dietsuk.co.uk (the “Site”) or use any of our services, as well as your rights under the relevant data protection laws.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not access or use our services.

1. Who We Are

For the purposes of the UK GDPR, EU GDPR, and other applicable data protection legislation, DietsUK is the controller of your personal data collected on our Site or via other interactions with us.

2. Information We Collect

We may collect and process the following categories of personal data:

  1. Personal Identification Information: This includes names, email addresses, postal addresses, phone numbers, or other similar identifiers.
  2. Account Details: If you register for an account, we may collect username, password, and other profile information you provide.
  3. Health or Lifestyle Information: Because we offer diet-related information or services, you may choose to provide certain information about your health, dietary preferences, or lifestyle. We only collect this information with your explicit consent, and it is processed solely for providing personalised services to you.
  4. Payment Details: If you make purchases from us, we may collect payment data such as credit/debit card details or billing addresses. This data is typically collected and processed securely by our authorized payment processors.
  5. Technical Data: We automatically collect certain data when you visit our Site, such as IP address, browser type, device type, operating system, and browsing behavior (e.g., pages viewed, links clicked).
  6. Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our Site. For more information, please review our Cookie Policy (link to Cookie Policy or relevant section).

3. How We Use Your Information

We may use the personal data we collect for the following purposes:

  1. Service Provision: To provide, maintain, and improve our Site and services, including personalised diet advice, product recommendations, and customer support.
  2. Account Management: To create and manage your user account, verify your identity, and provide secure access to your data.
  3. Payments and Orders: To process transactions, billing, and fulfill orders or subscriptions.
  4. Marketing and Communications: To send you newsletters, promotional materials, and updates about our services if you have opted in to receive such communications. You can unsubscribe at any time.
  5. Analytics and Research: To monitor usage, troubleshoot problems, and improve user experience by analysing user behaviour and trends.
  6. Legal and Regulatory Compliance: To comply with applicable laws, regulations, court orders, or other legal obligations.

We only use your personal data when we have a valid legal basis to do so, such as your consent, the necessity to perform a contract with you, compliance with a legal obligation, or our legitimate interest in running and improving our services.

5. Legal Basis for Processing (UK/EU Residents)

In accordance with the UK GDPR and EU GDPR, we rely on one or more of the following legal bases for processing your personal data:

  1. Consent: You have given clear consent for us to process your personal data for a specific purpose.
  2. Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  3. Legal Obligation: Processing is necessary to comply with legal or regulatory obligations.
  4. Legitimate Interests: Processing is necessary for our legitimate business interests, provided that such interests are not overridden by your rights and freedoms.

6. How We Share Your Information

We may share your personal data in the following circumstances:

  1. Service Providers: With third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, web hosting, analytics, marketing).
  2. Business Transfers: In connection with or during negotiations of any merger, sale of assets, financing, or acquisition of all or a portion of our business by another company.
  3. Legal and Regulatory: To comply with applicable laws, regulations, and legal processes, or to respond to lawful requests from public and government authorities.
  4. With Your Consent: We may disclose your information to any third party based on your explicit consent.

We require all third-party service providers to respect the security of your personal data and treat it in accordance with the law.

7. International Data Transfers

Where data transfers outside the UK, European Economic Area (EEA), or other jurisdictions with data transfer restrictions occur, we ensure that appropriate safeguards (such as Standard Contractual Clauses or an adequacy decision) are in place to protect your personal data in accordance with applicable data protection laws.

8. Retention of Your Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The criteria used to determine retention periods include:

  • Business Needs: How long the data is needed to provide our services or operate our business.
  • Legal and Regulatory Requirements: Whether we are subject to any legal obligations to retain the data.
  • Dispute Resolution: Whether the data is needed to resolve disputes or enforce agreements.

9. Your Rights

Depending on the jurisdiction in which you reside, you may have the following rights:

  • Right to Access: Request a copy of your personal data we hold.
  • Right to Rectification: Request corrections to any inaccuracies in your personal data.
  • Right to Erasure: Request deletion of your personal data where there is no overriding legal basis for us to continue processing.
  • Right to Restrict Processing: Request limitation on how we process your personal data in certain circumstances.
  • Right to Data Portability: Receive a copy of your personal data in a structured, commonly used, and machine-readable format, and transmit that data to another controller.
  • Right to Object: Object to processing of your personal data based on our legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [Insert contact email]. We will respond within the applicable statutory timeframe.

10. Additional Disclosures for U.S. Residents (CCPA/CPRA)

If you are a resident of California (or other states with similar privacy legislation), you may have specific rights regarding your personal data, such as:

  1. Right to Know: Request the categories and specific pieces of personal information we have collected about you, the sources, and how we use and share it.
  2. Right to Delete: Request that we delete any personal data we have collected from you, subject to certain exceptions.
  3. Right to Opt-Out of Sale/Sharing: Request that we do not sell or share your personal data with third parties (if applicable).
  4. Right to Non-Discrimination: You have the right to receive equal service and pricing even if you exercise any of your privacy rights.

To exercise your rights, please contact us at hello@dietsuk.co.uk. We may verify your identity before completing your request.

11. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can remove the information.

12. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Despite our efforts, no security measures are infallible. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

13. Links to Other Sites

Our Site may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every website you visit.

14. Updates to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the updated policy on our website and update the “Last Updated” date at the top. Continued use of www.dietsuk.co.uk after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by them.

15. How to Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our practices, or if you wish to exercise your rights, please contact us at:

  • Email: privacy@dietsuk.co.uk
  • Postal Address:

We will do our best to respond to your request or inquiry in a timely and professional manner.

Last Updated: 12/01/2024

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